Enhancing Family Communication in Nursing Homes

Overview

Nursing homes frequently receive inquiries from family members about resident care, activities, and health updates. The administrative staff often spends a significant amount of time addressing these questions, which can be repetitive and time-consuming, leading to delays in response and potential dissatisfaction.

Challenge

The facility needs to manage these frequent family inquiries efficiently without detracting from the quality of care provided to residents or overwhelming the staff with additional communication tasks.

Solution

Configurr’s AI chatbot is implemented to handle common FAQs from family members regarding visiting hours, resident activities, dietary plans, and medical care protocols. The chatbot offers instant, consistent, and accurate responses, and can escalate more complex or sensitive inquiries to the appropriate staff member.

Benefits

• Immediate and reliable answers to family inquiries, improving communication and trust between the nursing home and residents’ families.

• Reduced administrative burden on staff, allowing them to focus more on direct resident care and operations.

• Enhanced satisfaction among families due to the transparency and responsiveness of communication.